Terms & Conditions

Effective Date: June 1, 2026

These Terms and Conditions ("Terms") govern your access to and use of Crittella's website (www.crittella.com) and the services offered by Crittella ("Crittella," "we," "us," or "our"). By visiting our website or using our services, you agree to these Terms in full. If you do not agree, please do not use our site or schedule services.

1. Use of Website and Services

Eligibility

You must be at least 18 years old to use our website or request services. By doing so, you confirm that you meet this requirement.

Account Security

If you create an account with us, you are responsible for keeping your login credentials confidential and for all activity that takes place under your account.

Acceptable Use

You agree not to misuse our website or services. Prohibited actions include interfering with the functionality of our website, distributing harmful or malicious software, or engaging in any behavior that could harm Crittella's reputation or disrupt services for others.

2. Service Terms

Service Agreement

Booking a service with Crittella, whether through our website or by phone, confirms your acceptance of the terms provided at the time of scheduling. This may include service details, instructions, and granting necessary access to your property.

Payment Policy

Payment terms are outlined at the time of booking. Unless otherwise stated, payment is required prior to or at the time of service. Promotional offers must be applied at the time of booking and cannot be applied retroactively.

Cancellations & Rescheduling

If you need to cancel or reschedule, please notify us at least 24 hours in advance. Missed appointments or last-minute cancellations may result in a fee.

Satisfaction Guarantee

Your satisfaction matters to us. If you are unhappy with the service provided, please contact us within 30 days of your appointment. We will review the concern and work with you to resolve it.

3. SMS / Text Messaging Program

Program name. Crittella SMS messaging.

Program description. By providing your phone number and opting in, you agree to receive recurring SMS messages from Crittella regarding services, scheduling, appointment reminders, and follow-ups on quotes or proposals, as well as customer support responses.

Consent. By opting in, you consent to receive recurring automated text messages from Crittella at the mobile number you provide. Consent is not a condition of purchasing any goods or services.

• Message frequency. Message frequency varies (typically 1–2 per service inquiry or quote, no more than 1–2 per week).
• Message and data rates may apply depending on your carrier.
• To stop receiving messages, reply STOP at any time. After you reply STOP, we will send a single confirmation message and will not send further texts unless you opt in again.
• For assistance, reply HELP, or contact us at (925) 787-5755 or info@crittella.com.
• You may also opt out of SMS communications by contacting us directly.

Information collected through the SMS program is handled as described in our Privacy Policy. Your mobile opt-in data and consent are never shared with third parties.

4. Intellectual Property

All website content—including text, graphics, logos, images, and design—is the property of Crittella or its licensors and protected by intellectual property laws. You may not copy, reproduce, or reuse any content without prior written permission.

5. Limitation of Liability

Crittella provides this website and services "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted access or that our website will be error-free or virus-free.

To the fullest extent permitted by law, Crittella will not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.

6. Indemnification

You agree to indemnify, defend, and hold harmless Crittella, its employees, officers, agents, and affiliates against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the website or services.
• Your violation of these Terms.
• Any infringement of third-party rights.

7. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in Contra Costa County, California, unless your written service agreement provides otherwise.

8. Notice for California Users

Under California Civil Code Section 1789.3, California users of this website are entitled to the following consumer rights notice: If you have a question or complaint regarding the website, please contact us at info@crittella.com or at 110 Ryan Industrial Ct Suite #13, San Ramon, CA 94583. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Your California privacy rights are described in our Privacy Policy.

9. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements. When updates are made, we will revise the "Effective Date" at the top of this page. Continued use of our website or services means you accept the updated Terms.

10. Contact Information

For questions about these Terms or our services, please contact us:

Crittella
📞 (925) 787-5755
📧 info@crittella.com
📍 110 Ryan Industrial Ct Suite #13, San Ramon, CA 94583