Privacy Policy

Last Updated: June 1, 2026

At Crittella, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and digital platforms. It also outlines your rights and how we keep your data secure.

By accessing or using our services, you agree to the practices described in this policy.

1. Key Definitions

• Account – Your personal login and profile created to use parts of our Service.
• Company – Referred to as "Crittella," "we," "our," or "us."
• Cookies – Small files stored on your device that help us remember your preferences and activity.
• Device – Any tool used to access our Service (computer, phone, tablet, etc.).
• Personal Data – Any information that identifies or could identify you.
• Service – Our website, applications, and related services.
• Service Provider – A trusted partner or vendor that processes data on our behalf.
• Usage Data – Information collected automatically when you interact with our Service (such as IP address, browser type, and time spent on pages).
• You – The individual or business accessing or using our Service.

2. Information We Collect

We may collect the following:

• Personal details – Name, email, phone number, mailing address.
• Account information – Login credentials and preferences.
• Usage data – Pages visited, IP address, browser type, device data.
• Mobile data – Device ID, operating system, and browser type when using mobile devices.

We may also use cookies and similar technologies to enhance your experience.

3. How We Use Your Information

Crittella uses your information to:

• Provide and maintain our services.
• Manage your account and preferences.
• Respond to inquiries and deliver requested services.
• Send updates, special offers, or important notices (only with your consent where required).
• Improve our website, services, and customer experience.
• Ensure compliance with laws and company policies.

4. Cookies & Tracking

We use cookies and tracking technologies to:

• Store preferences and personalize your experience.
• Analyze website performance and user activity.
• Improve service efficiency and security.

You may disable cookies in your browser, but some features of our website may not function correctly.

5. Data Retention

We keep your personal data only as long as necessary to:

• Deliver services.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

6. Sharing & Disclosure

We may share information only when necessary to:

• Work with trusted service providers.
• Comply with legal or regulatory requirements.
• Protect the rights, property, or safety of Crittella, our customers, or the public.

We never sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described above; this information will not be shared with any third parties. See Section 7 for details.

7. SMS / Text Messaging

Crittella offers an SMS/text messaging program so we can communicate with customers about service inquiries, quotes and proposals, scheduling, appointment reminders, follow-ups, and related notifications.

Information we collect for text messaging

• Your mobile phone number.
• Your opt-in status and the date, time, and method of your consent.
• Records of the messages we send to you and that you send to us.
• Basic delivery metadata (for example, delivery status).

How we use this information

We use this information only to operate our messaging program — to send the service, scheduling, and support communications you have consented to receive, and to respond to your requests for help or to stop receiving messages.

We do not share or sell your mobile opt-in data

We may share the minimum necessary information with the service providers that help us operate the messaging program on our behalf (for example, our messaging platform provider), solely so they can deliver messages to you. These providers are not permitted to use your information for their own marketing purposes.

Consent and opting out

By providing your mobile number and opting in, you consent to receive recurring automated text messages from Crittella at the number provided. Consent is not a condition of purchasing any goods or services. Message and data rates may apply, and message frequency may vary. You can cancel at any time by texting STOP. For help, text HELP or contact us at (925) 787-5755 or info@crittella.com. Full messaging terms are in our Terms & Conditions.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of storage or transmission is 100% secure, so we cannot guarantee absolute protection.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly.

10. Your Rights

You may request to:

• Access, correct, or update your information.
• Delete your personal data (unless retention is required by law).
• Opt out of marketing communications.

Contact us at info@crittella.com to exercise your rights.

11. Your California Privacy Rights

This section applies to California residents and supplements the rest of this Privacy Policy. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA").

Categories of personal information we collect

In the past 12 months, we may have collected the following categories of personal information from California residents:

• Identifiers — name, postal address, email address, phone number, and account information.
• Customer records / commercial information — service history, billing and payment information, and records of services purchased.
• Internet or network activity — information about your interactions with our website.
• Geolocation data — service address information needed to perform pest control services.
• Communications data — the content of messages and support requests.

We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the CCPA. Your text-messaging opt-in data and consent are never shared with any third party.

Your rights under California law

• Know / Access — request the categories and specific pieces of personal information we have collected about you.
• Delete — request that we delete personal information we have collected from you, subject to certain exceptions.
• Correct — request that we correct inaccurate personal information.
• Opt out of sale or sharing — direct us not to sell or share your personal information (note: we do not sell or share personal information).
• Limit use of sensitive personal information — to the extent we use any sensitive personal information beyond permitted purposes.
• Non-discrimination — you will not receive discriminatory treatment for exercising any of these rights.

How to exercise your rights

To submit a request, email info@crittella.com, call (925) 787-5755, or write to Crittella, 110 Ryan Industrial Ct Suite #13, San Ramon, CA 94583. We will verify your identity before fulfilling your request, and you may use an authorized agent. We will respond within the timeframes required by law.

California "Shine the Light"

Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for those third parties' direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When updates are made, we will revise the "Last Updated" date above. Significant changes may also be communicated via email or website notice.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

📧 Email: info@crittella.com
📞 Phone: (925) 787-5755
📍 110 Ryan Industrial Ct Suite #13, San Ramon, CA 94583