Terms & Conditions

Effective Date: April 18, 2025

These Terms and Conditions (“Terms”) govern your access to and use of Crittella’s website (www.crittella.com) and the services offered by Crittella (“Crittella,” “we,” “us,” or “our”). By visiting our website or using our services, you agree to these Terms in full. If you do not agree, please do not use our site or schedule services.

1. Use of Website and Services

Eligibility

You must be at least 18 years old to use our website or request services. By doing so, you confirm that you meet this requirement.

Account Security

If you create an account with us, you are responsible for keeping your login credentials confidential and for all activity that takes place under your account.

Acceptable Use

You agree not to misuse our website or services. Prohibited actions include interfering with the functionality of our website, distributing harmful or malicious software, or engaging in any behavior that could harm Crittella’s reputation or disrupt services for others.

2. Service Terms

Service Agreement

Booking a service with Crittella, whether through our website or by phone, confirms your acceptance of the terms provided at the time of scheduling. This may include service details, instructions, and granting necessary access to your property.

Payment Policy

Payment terms are outlined at the time of booking. Unless otherwise stated, payment is required prior to or at the time of service. Promotional offers must be applied at the time of booking and cannot be applied retroactively.

Cancellations & Rescheduling

If you need to cancel or reschedule, please notify us at least 24 hours in advance. Missed appointments or last-minute cancellations may result in a fee.

Satisfaction Guarantee

Your satisfaction matters to us. If you are unhappy with the service provided, please contact us within 30 days of your appointment. We will review the concern and work with you to resolve it.

3. SMS Messaging Policy

By providing your phone number and opting in, you agree to receive SMS messages from Crittella regarding services, scheduling, and follow-ups on quotes or proposals.

  • Message frequency varies (typically 1–2 per service inquiry or quote, no more than 1–2 per week).

  • Message and data rates may apply depending on your carrier.

  • To stop receiving messages, reply STOP at any time. For assistance, reply HELP.

  • You may also opt out of SMS communications by contacting us directly.

For more details, please see our Privacy Policy.

4. Intellectual Property

All website content—including text, graphics, logos, images, and design—is the property of Crittella or its licensors and protected by intellectual property laws. You may not copy, reproduce, or reuse any content without prior written permission.

5. Limitation of Liability

Crittella provides this website and services “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted access or that our website will be error-free or virus-free.

To the fullest extent permitted by law, Crittella will not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.

6. Indemnification

You agree to indemnify, defend, and hold harmless Crittella, its employees, officers, agents, and affiliates against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the website or services.

  • Your violation of these Terms.

  • Any infringement of third-party rights.

7. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements. When updates are made, we will revise the “Effective Date” at the top of this page. Continued use of our website or services means you accept the updated Terms.

8. Contact Information

For questions about these Terms or our services, please contact us:

Crittella
📞 (650) 91-1561
📧 service@crittella.com